When will Nu Metro Cinemas re-open?
Selected Nu Metro cinema complexes will be open from 30 July 2021, with limited show times on Fridays, Saturdays, Sundays and public holidays
Which cinema locations are open?
The following Nu Metro cinema complexes are open from 30 July 2021: Canal Walk (Cape Town), Mountain Mill (Worcester), The Pavilion (Durban), Cornubia Mall (Mount Edgecombe, Durban), Ballito Junction (Ballito), Galleria (Amanzimtoti), Loch Logan (Bloemfontein), The Strip (Welkom), Hyde Park (Johannesburg), Bedford (Johannesburg), The Glen (Johannesburg), Clearwater (Johannesburg), Westgate (Johannesburg), Emperors Palace (Johannesburg), Trade Route Mall (Johannesburg), Woodlands Boulevard (Pretoria), Menlyn Park (Pretoria), Mams Mall (Mamelodi), Masingita Mall (Giyani), and Arcades Mall (Lusaka, Zambia).
Is it safe to come to Nu Metro Cinemas?
The health and well-being of our customers and employees are our top priorities. We are following governmental guidelines to make cinemagoers feel as comfortable as possible,while providing a safe,responsible and enjoyable cinema experience.
What safety measures have been put into place?
In light of the on-going COVID-19 pandemic, and based on governmental regulations, we are implementing a number of health and safety protocols, which will allow us to provide a safe environment for our staff and guests.Some of these protocols include social distancing measures across all areas within the cinema complex,staggered show times,hand sanitising stations,increased frequency of enhanced cleaning methods, the wearing of masks, specific training of staff in precautionary measures and more.
Will face coverings be mandatory for customers and your staff?
Yes,in line with the governmental guidelines,face masks or cloth coverings over your nose and mouth must be worn in all areas inside the cinema complex, but may be removed only when eating and drinking. Our staff will be provided with masks and/or visors as part of their uniforms. All of our cinema staff will also receive specific COVID-19 training.
How will social distancing be enforced?
All staff, customer and other public areas will be arranged and managed so as to promote and maintain social distancing of at least 1,5 metres between people within our cinema complexes. Additionally, we have updated our seating plans to ensure social distancing is maintained between guests, while still allowing family and friends to sit together. These social distancing measures inside cinemas will vary, based on the cinema capacity and layout.
Will Nu Metro be taking my temperature?
Yes, at the entrance to all our cinema complexes,you will be required to have your temperature taken,all of our guests will also be required to hand sanitise before entering the venue.
What happens if my temperature exceeds 37,5 degrees Celsius?
If your temperature is 37,5 degrees Celsius or above, you will not be allowed to enter the cinema complex.
How frequently will the cinemas be sanitised?
The cinemas will be sanitised after every show. The high standard and frequency of cleaning programmes will be complemented with enhanced sanitising methods throughout each day at regular intervals, with specific focus on high-touch areas within the cinema complex. There will also be a deep cleaning process that happens at the end of each day.
Am I able to use contactless payments?
Tickets will be available for booking via our website and the Nu Metro app(available on iOS and Android).Confirmation emails serve as references for ticket collection via our self-service terminals at the cinemas.You will also be able to purchase tickets at the SSTs, catering and box office counters.
Will food be available at the cinema?
You will be able to purchase a selection of cinema snacks and drinks at our confectionary counters. We will be adding plastic screens at all these counters to keep staff and guests protected. Nu Metro’s VIP cinema experience will include bar- and sit-down restaurant/lounge services with the required social distancing and other preventative measures being implemented. In-cinema dining ordered from Nu Metro’s VIP menu will also be served, according to the health and safety standards in place for restaurants.